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Exam : Microsoft MB2-631
Title : CRM 4.0 Customization and Configuration


1. You are a Microsoft CRM Consultant and have been asked to advise a company on their Business Unit structure. When the company installed Microsoft Dynamics CRM 4.0 they named the root Business Unit Adventure Work Cycle, missing the s from Works. The company has asked you how they can change this. What action do you take?
A.Edit the Business Unit name and correct the spelling, save and publish to all users.
B.Disable the Business Unit and create a new one with the correct spelling.
C.Uninstall and re-install Microsoft Dynamics CRM 4.0 using the correct spelling.
D.Create a new Business Unit with the correct spelling, assign it to the original root and then disable the original root.
Answer: C

2. You have recently taken over responsibility for customizing your companys Microsoft Dynamics CRM 4.0 implementation, and have been asked to rename two entities; a system entity (lead) and a custom entity (supplier). What task do you need to perform on the lead entity, which is not needed for the supplier entity?
A.Rename the entity views to reflect the new name.
B.Change the Name and Plural Name.
C.Change the text in the messages associated with the entity.
D.Publish the changes to the entity.
Answer: C

3. You work for a company where Microsoft Dynamics CRM 0 has been installed and customized with the English language. In addition, you have installed the Spanish language pack on the server. You have installed and enabled the Spanish language option in your Microsoft Dynamics CRM 0 Client for Office Outlook with offline access. When you open the Microsoft Dynamics CRM 0 Client for Office Outlook with offline access, what areas of the application are affected?
Choose the 2 that apply.
A.Standard Microsoft Office Outlook Menu Options.
B.Microsoft Office Outlook Folders specific to Microsoft Dynamics CRM.
C.Custom picklists.
D.Offline Synchronization user interface.
Answer: BD

4. The General tab of the Account form contains the following fields: Alias Name and Rating. The Alias Name field has a requirement level of Business Required. The Rating field has a requirement level of No Constraint. You have been asked to move these two fields onto a new tab called Ratings.
How would you do this as efficiently as possible?
A.Change the requirement level of the Alias Name field to No Constraint.In the Form Editor, add a new tab and a new section.Edit the two fields, and change their location to this new tab and section.Change the requirement level of the Alias Name field back to Business Required.
B.In the Form Editor, add a new tab and a new section.Edit the two fields, and change their location to this new tab and section.
C.In the Form Editor, add a new tab.Edit the two fields, and change their location to this new tab.
D.In the Form Editor, add a new tab and a new section.Remove the two fields from the general tab, then add them to the new tab and section.
Answer: B

5. Several currencies are in use in Microsoft Dynamics CRM 4.0, and the base currency is US Dollars. You update the exchange rates daily using an imported CSV file. Which of the following actions will cause the new exchange rates to be used on an Opportunity record?
Choose the 2 that apply.
A.Updating a non-financial field on an Opportunity record.
B.Changing the status of an Opportunity record.
C.Assigning an Opportunity record to a different user.
D.Updating a financial field on an Opportunity record.
Answer: BD

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